I have some good and bad news about my hammock hang calculator for Android. This might be a longer post for a simple update, but I hope it is helpful to explain the bad news. First, let me be honest in saying that developing an app for Android is like herding cats: there are so many versions, so many hardware variations that it has been difficult to maintain. I have been very sensitive to the issues experienced by Android users of the app and we recently spent some time to fix the major bugs we are aware of.
The Good News
The Android version was recently updated to fix some lingering bugs and performance issues.
The Bad News
The developer wasn’t able to update/replace the existing app in the Google Play Store and in the end we had to take down the app and republish it as a new app (slight name change). This was a very frustrating circumstance on many levels. Unfortunately, the Google Play Store wouldn’t let us set the app for free for a duration and then affix a price later. What this means is that what should be a free update to all existing customers now means a new purchase and download for everyone.
To remedy this problem, the developer is offering to refund the original purchase for existing customers. If you want the updated version, you will need to:
- Purchase the app again
- Validate your original purchase (send the original purchase date* and the purchase postal code to email@example.com).
- Get a refund from the developer through the Google Play Store
What’s Around the Corner
We have started to build a third version of the app for both Android and iOS with more features and an even better user interface. I am very excited about the new design and can’t wait to get it published. This new version will also be a free update for all existing customers. However, for Android users, if you want to get v3 as a free update, you will need to upgrade to the latest app as described above.
For questions related to the refund, please contact firstname.lastname@example.org. If you have any feature requests or input for the version now in development, please contact me at email@example.com.
*The developer cannot refund the purchase if it was before October 23, 2013 due to restrictions from the Google Play Store.
Tagged with: App